November 8, 2012
PSE&G Service Restoration Update – Thursday, November 8, 2012 at 7:30 a.m
- Outages: 70,000 remain from Hurricane Sandy; 40,000 from the nor’easter Athena.
- Despite the snowstorm, the 4,000 out of state workers and 700 PSE&G technicians restored service to more than 120,000 customers affected by Hurricane Sandy in the past 24 hours. Many of our crews from the south have never worked in snow before but have proven more than capable of handling this new challenge.
- Athena affected service to more than 90,000 customers since about noontime Wednesday. Because of the work we have done this week, we have restored about 50,000 of those customers as of this morning.
PSE&G expects to continue to restore customers still impacted by Hurricane Sandy as well as respond to outages caused by last night’s storm. - When repairing damaged lines in an area, we may need to take a line out of service temporarily for safety reasons. Power will be restored as soon as it is safe to do so. We ask for customers’ understanding when this occurs.
- Customers may see a variety of vehicles at various damage locations. These trucks are staffed with standby personnel, gas workers, meter readers, and support people who are assisting the restoration effort by keeping the public away from downed wires and other electrical equipment while line crews are making repairs at other locations.
- There currently is no shortage of materials. However, this is an incredible restoration job so we continue to seek materials so we can be covered in case the damage in some areas turns out to be greater than anticipated. FEMA has offered to get materials for us and we will take advantage of that offer.
- Crews are working 16-hour days, with mandated rest periods and meal breaks.
- Since the start of the storm, PSE&G call centers have handled more than 1.9 million calls (more than 12 times the normal volume). We have suspended non-emergency work so that more workers are available to respond to customer calls.
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